Betting Rules

2. Accounts, bet placement and acceptance

A player may need to open and verify an account before placing bets. Account registration and verification requirements are intended to protect players, prevent misuse of the service and support compliance with applicable obligations. The website may request documents or other information where this is reasonably required. An account may be restricted, suspended or closed if information is incomplete, cannot be verified, appears inaccurate, or if there are concerns about security, fraud, unlawful activity or a breach of the applicable terms.

You are responsible for reviewing your selections before submitting a bet. A bet request is not necessarily accepted merely because it has been entered into a bet slip or displayed on a device. A bet is accepted only when the website confirms acceptance and records the bet in the account or transaction history. If a bet is not accepted, it should not be treated as a valid wager.

Displayed odds, markets and event information may change before a bet is accepted. Where the website uses an acceptance process that allows odds to change, the applicable odds will be the odds confirmed at acceptance. If a material error affects odds, market information, event details or the operation of the service, the affected bet may be reviewed and corrected, cancelled or voided in accordance with the relevant rules and applicable law.

A bet may be rejected or unavailable for a range of reasons, including a closed market, an event having started, account restrictions, insufficient available funds, technical problems, duplicate transactions, limits applied to a market or other operational requirements. The website does not guarantee that every market or bet type will remain available until an event begins.

Bet records and transaction checks

• The account history, bet confirmation or other record maintained by the website will generally be used to identify the details of an accepted bet.
• Players should check their account history promptly and report any apparent error through the available support process.
• A bet should not be placed again solely because a confirmation screen is delayed or interrupted. The account history should be checked first.
• The website may investigate transactions that appear duplicated, unauthorised, manipulated or inconsistent with normal use.
• Any applicable stake, deposit, withdrawal or market restrictions will be shown or explained through the relevant account or betting information.

Unless a specific rule allows a change or cancellation, an accepted bet cannot normally be amended by the player after submission. Requests to cancel an accepted bet may be considered where operationally possible, but cancellation is not guaranteed. A player should not assume that a request has been completed unless the website confirms it.

4. Integrity, disputes and responsible betting

Betting must be conducted fairly and for legitimate recreational purposes. The website may take action where it identifies suspected fraud, collusion, account sharing, the use of another person’s payment method, manipulation of a market, exploitation of a technical fault or any other conduct that may compromise the service or an event. This may include delaying a settlement, limiting access, cancelling affected transactions or referring a matter for further review, subject to applicable law.

Players must not place bets using inside information, information obtained unlawfully or information that gives an improper advantage. Players should also consider any restrictions that apply to participants, officials, support personnel or other people connected with a sporting or racing event. If you become aware of suspicious betting activity, use the available support or reporting process.

Raising a question or dispute

If you believe that a bet, result or account transaction is incorrect, review the bet confirmation and account history first, then raise the matter through the available customer support channel. Include the relevant bet reference, event, market, date and a clear explanation of the issue. Do not send passwords or other sensitive security information when reporting a problem.

A review may require checking account records, system logs, event information and the applicable market rules. The outcome of a review will be based on the available records and the rules that applied when the bet was accepted. If you remain dissatisfied, any further review or complaint option will be handled in accordance with the website’s complaints process and applicable Australian requirements.

Responsible betting

Betting should be enjoyable and kept within your personal limits. Set a budget before you start, avoid chasing losses and take regular breaks. Do not bet when affected by alcohol, drugs, stress or pressure from other people. Never borrow money to bet, and do not treat betting as a way to solve financial difficulties. Losses cannot be recovered by placing further bets.

• Decide in advance how much time and money you can afford to spend.
• Use available deposit, spend, time-out or self-exclusion tools where you need additional control.
• Ask for support if betting is affecting your finances, relationships, work, study or wellbeing.
• If you are under the applicable legal age or are not permitted to bet, do not use the service.
• Read the Responsible Gambling page for further information and available support options.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to products, systems, event rules or legal requirements. The version available on the website at the time of betting will generally apply, unless a different treatment is required by law. By using the betting service, you acknowledge that you have had the opportunity to read these rules and the other applicable website terms.