Terms & Conditions

2. Accounts, payments and gaming activity

Account security and use

You are responsible for activity carried out through your account unless you have taken reasonable care and promptly reported unauthorised access. Do not share your password, payment credentials or verification information with another person. Woo Casino may use security checks, identity checks and transaction monitoring to protect accounts, prevent misuse and meet legal or operational requirements.

Deposits and withdrawals

Payments must be made using a payment method that you are authorised to use. You must not deposit funds belonging to another person or use a payment method without permission. Payment providers may apply their own terms, processing arrangements, fees or security checks. A payment may be delayed, declined, reversed or subject to review where required by the payment provider, applicable law or account verification procedures.

Withdrawal requests may be subject to identity, ownership and transaction checks. Woo Casino may ask you to confirm that the receiving method belongs to you or that you are entitled to receive the funds. Any applicable wagering requirements, promotional restrictions, minimum or maximum amounts, processing conditions and method-specific rules will be shown where relevant and should be reviewed before you deposit or request a withdrawal.

Games and results

You must follow the rules displayed for each game. A wager or gaming action may be treated as accepted when recorded by the relevant system. If a game is interrupted, recorded incorrectly or affected by a technical issue, the result may be reviewed and corrected in accordance with the applicable game rules and reasonable operational procedures. System records may be used when investigating disputes, subject to applicable law.

You must not interfere with the website or use software, devices, scripts, bots, automated tools, data extraction methods or other technology intended to gain an unfair advantage. You must not exploit an error, weakness or technical fault. If you identify a suspected error, stop using the affected feature and report it through the available website process rather than attempting to benefit from it.

• Do not engage in collusion, manipulation, fraud, money laundering or other unlawful conduct.
• Do not attempt to bypass account, location, age, security or responsible gambling controls.
• Do not reverse, dispute or cancel a legitimate payment without a proper reason.
• Do not use the website to transfer funds for another person or for an unrelated commercial purpose.
• Do not misuse promotional offers, referral arrangements or game features.

4. Website content, liability and changes

The website, text, graphics, software, logos, game materials and other content are provided for personal, non-commercial use. You must not copy, reproduce, republish, modify, distribute, sell, lease, reverse engineer or create derivative works from the website or its content unless you have permission or the law allows it. Woo Casino and its relevant licensors retain rights in material made available through the website.

The website may contain links, payment functions or services provided by third parties. Those third parties may have separate terms, privacy practices and availability conditions. Woo Casino is not responsible for content, conduct, interruptions or policies that are controlled by an independent third party, although this does not exclude rights or remedies that cannot lawfully be excluded.

Reasonable steps may be taken to keep the website available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, telecommunications problems, device settings, internet failures, cyber incidents, software faults or events outside reasonable control. You are responsible for using a suitable device, connection and security software, and for checking that your device is not being used by an unauthorised person.

To the maximum extent permitted by law, Woo Casino is not responsible for loss caused by your failure to keep account details secure, your misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control, or conduct by a third party. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Changes and applicable law

These terms may be updated from time to time to reflect changes to the website, services, legal requirements, security measures or operating procedures. The latest version will be made available on the website, with the effective date or other notice shown where appropriate. You should review the terms regularly. Continuing to use the website after an updated version is published indicates acceptance of the amended terms, subject to any rights you may have under applicable law.

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the extent necessary, while the remaining terms continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to operate consistently with applicable Australian law and any mandatory rights or obligations that apply to your use of the services.

If you have a question, complaint or dispute about your account or the website, please use the support or contact process made available on the Woo Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may request further details to verify your identity, investigate the issue and provide an appropriate response.