Privacy Policy

Why information is used

Personal information is used to provide and administer the website and related services. The purposes for handling information may include setting up and maintaining an account, processing account activity, communicating with players and providing customer support.

• Running the player account and making the website’s features available.
• Processing deposits, withdrawals and other account transactions through available payment services.
• Completing identity, age and account verification checks.
• Detecting, investigating and preventing fraud, money laundering, unauthorised access, abuse and other suspicious or unlawful activity.
• Protecting the security, availability and integrity of the website, systems, players and payment processes.
• Responding to questions, complaints, privacy requests and other communications.
• Understanding website use, improving performance, testing features and providing a more relevant online experience.
• Sending service messages about an account, transactions, security, changes or other information needed to administer the relationship.
• Sending marketing communications where permitted and where the player has provided consent or marketing can otherwise be sent lawfully.
• Meeting legal, compliance, accounting, auditing, dispute resolution and recordkeeping obligations.

Information may be combined from different account, transaction, device and support records when this is reasonably necessary for these purposes. Automated tools may be used to identify unusual activity, security risks or possible fraud. Where a review affects an account, further checks or human assessment may be carried out as appropriate.

When information may be shared

Information may be shared with trusted service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics or professional services. They are expected to handle information only for authorised purposes and in line with suitable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect the website or another person, investigate suspected fraud or unlawful activity, enforce applicable terms, resolve a dispute, or comply with a valid legal or official request. Information may be transferred or accessed from locations outside Australia when service providers or technical systems operate internationally. Appropriate steps are taken to protect information when it is handled by third parties.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, requesting deletion of information, and withdrawing consent to marketing communications.

Making a privacy request

Players can email support@woocasino.wtf to exercise their data rights or ask a privacy question. The request should clearly explain what is being requested and include enough information to help identify the relevant account. A request may be subject to identity and account security checks before information is provided or changes are made.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or deletion is otherwise available.
• Marketing consent: withdraw consent to marketing communications by contacting support@woocasino.wtf. Players may also use an unsubscribe option where one is included in a marketing message.

Withdrawing marketing consent does not affect service, security or account messages that are necessary to administer an account or provide requested services. It also does not automatically remove information that must be retained for legal, security, transaction or dispute-related reasons.

A request may be refused, limited or delayed where permitted or required by applicable requirements, including where responding would affect another person’s privacy, compromise security, interfere with fraud prevention, or require records to be retained. If a request cannot be completed in full, the reason and any available alternatives will be explained where appropriate.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before providing new information or using a new website feature. Continued use of the website after an update may indicate acceptance of the revised information practices where acceptance is required.